How is my data backed up? Where is my data?

Data Backups
We perform full system backups twice daily: once at approximately 11:00 AM US-EST and again at approximately 10:00 PM US-EST. These backups capture all system-level changes that occur between those times.

These backups exist solely to protect against catastrophic system failure. They are not designed for, nor can they be used as, a method to recover customer data that may have been modified or deleted days earlier. System-level restores will only be executed in extreme circumstances and strictly as a last resort.

It is critical that all customers independently back up all employee and operational data. Businesses are legally required to maintain records for various compliance, labor, and audit purposes. AppSoft / WagePunch does not provide data-retention services of this nature.

We offer several tools within both the WagePunch web portal and WagePunch mobile applications that allow you to export your data. Customers should regularly download and archive these exports to remain compliant with all applicable local, state, and federal regulations.

While we take every reasonable measure to ensure system uptime and data integrity, we cannot accept liability for customer data in the event of an unforeseen or catastrophic incident.

Data Center
Our servers operate within an enterprise-class, hurricane-resistant Category 5 data center that maintains full HIPAA, SSAE-16, SOC 2 Type II, and NIST compliance.